**Story updated here: ICICI Bank Credit Cards: Fraudulent Tactics – II**
How ICICI Bank Credit Cards employ fraudulent means to sell cards
After a number of calls by ICICI Credit Cards marketing department, I agreed to get a credit card. On 18-Sep-05. The ICICI bank representative collected a fully filled credit card application form, copy of Form 16 and a photograph from my residence.
On completion of a number of verification rounds, I received my credit card on 01-Oct-05. To my utter dismay I was handed a product that I never asked and additionally, was charged fees for it.
Here are the details-
1. Solid Gold Credit Card
Applied for: Solid Gold card with international transactions and credit limit of Rs. 3 lakh. (my form 16 was already studied)
What I got: Silver card with credit limit of Rs. 28,000. I have no clue if this is valid for international transactions.
2. Lifetime Free credit card?
Promised: Lifetime Free card. Clearly marked on the application form.
Reality: Yearly fees charged.
Promised: Insurance cover, subject to T&C.
Reality: No details received.
4. Demand for Salary slip
Why demand another copy of salary slip / Tax return when I already have submitted one?
5. Internet Banking
No details of Internet banking received.
Applied for: Credit card with Photo identification. Submitted required photo.
Reality: No photo on card.
The ‘welcome’ letter was signed by Mr. Madhavan B, Business Head – Cards. I complained immediately via e-mail and was responded by Mr. Ramanaiah B J (Customer Service Officer ICICI Bank Limited), Mr. Krishnapriya, (Customer Service Officer) and one Ms. Bhakti Mulay (Head- Service Quality office). They have simply stopped responding since last week.
My request was simple – Give me the product I applied for. If not, return all documents to me.
As on 12-Oct-05, 12 days have passed and my complaint has not been addressed. Now this message is being sent to grievance cells of prominent newspapers, online websites, forums etc.
Next week I shall approach the Consumer Court.